Refunds & Returns Policy

Effective Date: March 25, 2024

Thank you for shopping at espiritigo.com operated by Espiritigo GmbH (“ESPIRITIGO,” “we,” “us,” or “our”). We want to ensure that you are completely satisfied with your purchase. If you are not satisfied with your purchase, we are here to help with our Refunds & Returns Policy.

1. Return Eligibility

Physical Product: We accept returns of physical products within 14 days of delivery.

2. Conditions for Returns

a. Unused Condition: To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging.

b. Proof of Purchase: You must provide a valid proof of purchase, such as a receipt or order confirmation, to initiate a return.

3. Initiation of Return

To initiate a return, please follow these steps:

a. Contact Us: Send an email to igr.rossetto@gmail.com with your order number and a brief explanation of the reason for the return.

b. Return Authorization: Once we receive your email, we will provide you with further instructions and a return authorization number, if applicable.

c. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Refund Process

a. Refund Method: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

b. Refund Timeframe: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.

5. Exclusions

a. Final Sale Items: Certain items are exempt from being returned, such as sale items marked as “final sale.”

b. Personalized Items: Items that have been personalized or customized cannot be returned unless they are defective or damaged upon receipt.

6. Contact Us

If you have any questions or concerns about our Refunds & Returns Policy, please contact us at:

Espiritigo GmbH Koloniestraße 72 13359 Berlin Email: igr.rossetto@gmail.com

7. Changes to this Policy

We reserve the right to update or change our Refunds & Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website.

Thank you for shopping at espiritigo.com. We appreciate your business!